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How to Send Documentation to the Client Portal

Manage your patient's portal documentation with confidence. This tutorial guides you through each step to show or hide documentation in the patient portal and connect or disconnect users, following the same flow as in the demonstration.

Step 1: Go to the portal menu on the left side of your profile.Image

Step 2: In the 'Portal Documents Management' table, click the blue button to open the 'Manage Portal Documents' menu.Image

Step 3: The Portal Management Tool appears with four expandable panels: Consents, Surveys, Notes & Assessments, and Manage Connections.Image

Step 4: In the Consents panel, all consents are whitelisted by default. If multiple connections exist (like a patient and a guardian), toggle each person's access to documentation individually.Image

Step 5: Use the master permission switch at the top right of the table to manage access for all consents.Image

Step 6: The Surveys panel shows that surveys are available by default. Populate surveys directly from this tool, or let patients complete them through their portal access.ImageImage

Step 7: In the Notes & Assessments panel, progress notes and assessments aren't available in the portal by default. To show a specific assessment, enable its checkbox on the right.

For example, make the BAM assessment and the PHQ9 visible in the portal.ImageImage

Step 8: In the Manage Connections table, perform user actions as needed.Image

- To remove access (such as after a compromised email), click the 'X'.Image- To add a new portal user, click 'Connect Portal User.'Image

Step 9: Search for and select the user you'd like to connect. In this example, pick 'Portal Father.'Image

Step 10: Click the blue plus button to add the selected user as a connection for this patient.Image

Step 11: Refresh the page to see the new connection. You'll notice the 'Portal Father' is now linked as a parent guardian for portal access.ImageImage

Step 12: When finished, click the red Return button at the bottom of the screen to exit Portal Management.Image

You're all set! You now know how to manage portal documentation settings and connections exactly as shown in the demonstration.