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Lightning Step Academy
Internal Teams
Internal Teams
Content and SOPs broken down by internal team.
Support
Navigating and Managing Support Tickets
SLA Goals and Ticket Response Management Guide
Navigating Help Desk Menus and Views
User Role Permission Descriptions
Customer Success
Custom Report Building Using Query Builder
Clinical Training Guide
Sales
HubSpot Sales Workspace Guide
Compliance
INTERNAL ONLY - Security and Compliance Internal FAQ and Talking Points
INTERNAL ONLY - Certifications and Security at a Glance
INTERNAL ONLY - Security and Compliance Deck
